Master Cancellation and Refund Policy

01.Scope & Commercial Governance

Zeblio Digital Solutions (operating legally under SNS Emporium, Erode, Tamil Nadu, 638001, India) delivers high-performance digital products, bespoke enterprise web applications, unified Point-of-Sale (POS) architectures, Enterprise Resource Planning (ERP) systems, and cloud-automated telephony infrastructure.

Due to the custom nature, dedicated labor allocation, architectural research, and intellectual property creation involved in professional digital engineering, all commercial contracts and service engagements with Zeblio are governed by this Master Cancellation and Refund Policy.

02.Bespoke Digital Engineering & Strict Refund Policy

Custom software engineering, UI/UX architecture, database design, and cloud deployments involve immediate dedication of specialized engineering resources, proprietary code authoring, and server infrastructure provisioning. Consequently:

03.SaaS Access & AI Telephony Billing

Recurring software-as-a-service access, artificial intelligence front desk telephony infrastructure, and automated CRM workflows operate on advance monthly or annual subscription terms:

• No Prorated Subscription Refunds: Subscription fees paid for active billing periods are strictly non-refundable. When a client cancels a subscription, system access remains active until the expiration of the current billing cycle, and no further renewal charges will occur.
• Telephony & Consumption Fees: Direct carrier telephony fees, SIP trunking units, SMS delivery charges, and upstream AI model token consumption are consumed in real-time and are completely non-refundable under all circumstances.
• No Trial-to-Paid Reversals: Once an authorized billing profile transitions to a paid tier or renews at the scheduled billing cycle, all associated transactional charges are final.

04.Defect Remediation & Right to Cure (Exclusive Remedy)

Zeblio stands behind the technical craftsmanship of its software solutions. In lieu of monetary refunds, the client's sole and exclusive commercial remedy for any verified technical defect or functional deviation from the executed Statement of Work is Comprehensive Defect Remediation (Right to Cure).

05.Project Cancellation & Disengagement Protocol

Either party may terminate an active bespoke engineering engagement by providing formal written disengagement notice. Upon transmission of cancellation notice:

• Immediate Engineering Freeze: Zeblio immediately halts further development sprints, infrastructure provisioning, and billable engineering hours.
• Deliverable Release: The client is delivered all completed code, compiled artifacts, repository branches, and design assets created up to the cancellation timestamp for which payment has been received.
• Final Account Settlement: Unbilled engineering sprint hours completed prior to cancellation will be invoiced. All prior payments, retainers, and milestone disbursements remain non-refundable.

06.Ineligible Claims & Disputed Billings

Monetary refund claims, chargeback requests, or fee withholdings will not be honored under any of the following circumstances:

• Subjective Aesthetic Preferences: Disagreements regarding visual style, aesthetic nuances, or layout preferences requested after earlier approval and sign-off of design wireframes or prototypes;
• Client-Side Delays or Inaction: Project delays caused by the client's failure to furnish required business assets, content copy, database credentials, API access keys, or timely milestone reviews;
• Scope Creep & Feature Additions: Demands for features, workflows, or integrations that exceed the explicit boundary of the signed Statement of Work;
• Third-Party Infrastructure Outages: Disruptions or latency originating from upstream third-party service providers (such as AWS, Cloudflare, Vercel, telecom operators, or external AI model APIs); and
• Acceptable Use Policy Violations: Termination or service suspension resulting from unlawful activities, unauthorized telecommunications scraping, or contract violations.

07.Legal Governance & Dispute Resolution

This policy, along with all commercial proposals, master service agreements, and technical engineering statements issued by Zeblio, is governed by the laws of India.