Refund & Cancellation Policy

1. Digital Services

Zeblio provides digital AI-powered services. As these are digital services that begin immediately upon activation, they are subject to the refund terms outlined below.

2. Refund Eligibility

• Refund requests must be made within 7 days of purchase/activation
• Services that have been actively used (calls answered, appointments booked) are not eligible for a full refund
• Setup fees are non-refundable once the setup process has begun
• Custom development work (websites, automations) is non-refundable once delivered

3. Cancellation

• Monthly subscriptions can be cancelled anytime with effect from the next billing cycle
• Annual plans can be cancelled with a pro-rated refund for unused months (minus a 10% processing fee)
• To cancel, email contact@zeblio.com with your account details

4. Refund Process

• Approved refunds will be processed within 7–10 business days
• Refunds will be credited to the original payment method
• Bank processing times may vary

5. Exceptions

In cases of service failure attributable to Zeblio (e.g., prolonged downtime, non-delivery of agreed services), a full or partial refund may be issued at our discretion regardless of the above terms.

6. Contact

For refund or cancellation requests, email contact@zeblio.com with your account details and reason for the request.